Shipping + Returns
Shipping rates are automatically calculated at checkout, and we offer free standard shipping via USPS on all orders over $35.00 (subject to change). Sanctuary Project does not ship internationally.
Standard shipping typically arrives 5-7 business days from date of purchase. Orders are processed and shipped Monday-Saturday. A shipping confirmation email will be sent to you once your order has shipped.
RETURNS + EXCHANGES
Sanctuary Project wants you to love your product as much as we loved creating it. If you are not satisfied and need to return or exchange your purchase, please contact us via email at firstname.lastname@example.org. Don't forget to include your order number in your email!
We accept returns + exchanges up to 30 days from date of purchase. To be eligible, your item must be returned to us unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send an email to notify you when your refund has been processed.
Please note: Customers are responsible for shipping costs for returns and exchanges. When shipping an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.